Visit

21 Barry’s Point Road, Takapuna, Auckland, 0632

Call

0800 367 321

My PC won’t boot. what should I do?

The best thing to do it to turn your device off and to give us a call.  We will advise you how to proceed, although the likely hood is that we will need to get the machine to our office for evaluation.

will you be able to get my data back?

Probably. Generally speaking if a desktop computer or laptop won’t boot we can get the data back, although not always – in which case we hope you have a backup. Servers can be a bit more tricky.

I think I have a virus or ransomware. what should i do?

Turn the machine off and give us a call on 0800 367 321.

how can i protect against hackers and malware?

The best basic advice we can give you is to have a good password, don’t click on links in emails or open attachments unless you’re SURE they are safe, use a good anti-virus product, where possible use 2 factor authentication, have a secure internet connection and most of all, have a good backup. 

what did you mean by ‘secure internet connection’?

Most ISP’s do not provide any sort of security with their internet connections.  Our offering – Safenet.nz is designed from the ground up to have built in security.  It’s not infallible – no security is – but it certainly makes it much less likely that any of your computer systems will get hacked or hit by malware.  Good security is layered.  This means that you secure your systems at every level, starting with the internet connection.

which anti-virus product is best?

We are big fans of both Bit-Defender and the ESET NOD32 product range and are resellers of both.  We’re often asked about the built in Windows defender product and generally respond – it’s better than nothing but not as good as it need be.  ESET NOD32 antivirus is not expensive – much cheaper than trying to recover your data will be, that’s for sure.

What is 2 factor authenticaion?

There are three basic security factors – something you know, like a password; something you have, like a security token or a key; something you are, like face recognition or a thumbprint.  2 factor authentication is simply using 2 of these in conjunction with one another when you have to log in to a secure system.  So for example when you try and log in to your online banking site, you may be asked to provide a password (something you know) and a code sent to your cell phone (something you have).  This means that if the bad guys get your password, they still can’t log in to your bank account because they don’t also have your cellphone.