do you have a computer repair service
Yes, we have a full computer repair service. We hardware and software repairs on servers, desktop PC’s, laptops, notebooks, tablets, printers and scanners. We offer a remote support and onsite computer repair service as well as workshop based repairs.
do you offer a remote suport service?
Yes we do offer a remote support service. Generally if you call us with a problem we’ll use a program called TeamViewer to take control of your PC or laptop remotely for a initial evaluation of the problem. Often we are able to fix the problem there and then, but some times a site visit is necessary, in which case we will schedule a vist at a time that is convenient for you.
What are you charge out rates?
It depends on the circumstances and what it is exactly that we need to do, but our computer repair charges start from $29.75 ex GST.
We gennerally bill to the nearest quarter hour.
Is there a minimum call out fee?
Yes. On the first visit, we will charge for 30 minutes of travel time and one hour on site. There after we charge to the nearest 15 minutes. We do not charge for travel time on subsequent visits. If you bring your PC to us, we obviously do not charge for travel time and there is a minimum one hour charge.
Regarding charges, it is important to note that we are not always able to fix a problem first time up. Some issues make take multiple visits before the problem is fully resolved. This is especially true when the problem is an intermittent one.
Do you fix XYZ hardware?
Yes. We fix all manner of servers, desktops, laptops, notebooks, tablets, phones, and other equipment. Give us a call to discuss your specific issues.
My computer is broken. what should I do?
Well the old joke is that the first thing a computer repair technician does is turn the system off and then back on again. The thing is, that we do this because it often works, so do that first. If that doesn’t fix the problem, make a note of any error messages you are getting and then either give us a call, or use the contact us form and we’ll give you a ring.
Do you do home computers?
Our services are primarily aimed at small to medium sized businesses, but yes, we do also service home users.
Can you help with internet connection issues?
Yes. We know that dealing with the big ISP’s can be frustrating and time consuming (who needs to be on hold for an hour?) and weare happy to do that for you. We also offer a competitively priced, secure internet access service called Safenet.